Utility Billing

The City of Klamath Falls Utility Division strives to give our community the best service we possibly can. This includes information about utility services, policies and procedures, and answers to commonly asked questions about bills, payments, deposits, and other important service questions. We hope that by providing the following information to our customers, we can work together to ensure efficient operation of our community's utility service.

Billing Procedures

There are approximately 16,070 customers within the City utility system. City Utilities can include:

• Fire Protection Services
• Geothermal
• Sewer
• Street Lights
• Water

To accomplish billing on a monthly basis, customers' meters are read once each month, by area, throughout the month. This means that customers throughout the City will receive their bills on different dates throughout the month, and will have different due dates. Bills are due approximately 15 days from the billing date. Please see Water and Sewer rates (PDF).

After Hours/Weekends

The emergency number, 541-883-5392, is to be called only in the event of a water or sewer emergency. All other matters need to be conducted during our normal business hours. Please be aware that a $50 service fee may be changed for non-emergency call-outs from this number.

About Our Water Meters

Remember that water meters are the property of the City of Klamath Falls, and should never be tampered with. If you need assistance in turning your water off or on for repairs or seasonal usage, please call our office at 541-883-5301 and one of our service representatives will gladly assist you by turning off your water meter. There is no charge for this service during regular business hours.